Questions on our service
Do I need a referral?
Yes your family doctor or a consultant can provide us with a referral, with information on which appointments are required.
Can I bring my family or friend to an appointments?
Yes, feel free to bring any significant persons with you to any of the appointments.
Are there any costs for services?
No. Receiving diabetes information services is free. There are small fees for attending cooking classes to cover costs of food tastings.
Need to make a complaint or compliment?
Please feel free to utilise our suggestion box or talk to staff.
What happens to your referral?
Your referral is kept in your TQEH hospital casenotes.
What information do we record?
We record relevant health information and education plans.
How is confidentiality maintained?
Staff are required to maintain a high degree of confidentiality at all times.
How is this service linked to my local doctor?
On referral from your local doctor we will send a letter to him/her to outline the plan of education. On completion of the plan we also send another letter to let them know how the plan went.